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Voice: 800-718-2586
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FAQ’s and Warranty
Welcome to the ProAluminum FAQ’s page. We will answer some
of the questions most commonly asked. If you have a question
not on this list feel free to contact us through our website
link CONTACT or by calling our sales line at 1(888) 494-7623.
Our sales department is open Monday through Friday 8am-5pm PST.
Thank you
Q. How can I purchase Pro Aluminum Product?
A. You can find a local dealer by clicking this link.
Q. Do you make product for utility quads?
A. At this time we only make parts for sport quads.
Q. How can I become a dealer?
A. Pro Aluminum does not sell dealer or retail direct.
Pro Aluminum is exclusively distributed by Tucker Rocky Distributing.
Q. Can you tell me you warranty policy?
A. Sure. Here it is.
Pro Aluminum Terms and Conditions
Product quality and customer satisfaction are critical ingredients to the success of Pro Aluminum. Regular review of customer service issues and expenses is one of the methods that we use to evaluate our performance in these critical areas. With the explosive growth we have experienced with Pro Aluminum products during the last several years, we felt that it is important for our retailers to have a complete understanding of our policy and procedures relating to warranty and customer service. Our goal is to serve you properly and make absolutely sure our customers remain satisfied.
Pro Aluminum Warranty Policy
Pro Aluminum warrants to the original retail purchaser that the Pro Aluminum product is free from non-conformities in material and workmanship for a period of 30 days from the date of the original retail purchase.
Limits of the Warranty
Pro Aluminum’s sole obligation under this warranty is to repair or replace the defective product, at Pro Aluminum’s option.
Limitations of implied Warranties
The duration of any implied warranty or condition of merchantability, fitness for a particular purpose, or otherwise, on this product shall be limited to the duration of the express warranty set forth above. In no event shall Pro Aluminum be liable for any loss, inconvenience or damage, whether direct, incidental, consequential or otherwise resulting from breach of
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any express or implied warranty or condition, of merchantability, fitness for a particular purpose, or otherwise with respect to this product except as set forth herein. All aforementioned limitations of this implied warranty are subject to the laws of the state or country in which you reside. To obtain service under this warranty, please contact your place of purchase.
Warranty Explaination
This warranty in no way replaces or constitutes an extension of the complete ATV or vehicles manufacturer's warranty. Retailers and wholesale outlets for Pro Aluminum products are not authorized to modify this warranty in any way. It is the consumer's responsibility to regularly examine the product to determine the need for normal service or replacement. This warranty does not cover the following:
1. Pro Aluminum products which have been modified, neglected or poorly maintained, misused or abused or involved in accidents.
2. Damage occurring during shipment of the products (such claims must be presented directly to the carrier).
3. Damage to products resulting from improper assembly or repair of the ATV or vehicle.
4. Damage or deterioration to the surface finishes aesthetics or appearance of the product.
5. The labor required to remove, re-fit, or re-adjust the product.
6. Normal wear to the product including the product use through very rough terrain.
WARRANTY RETURN PROCEDURE
NOTE: In order to return any merchandise for Warranty Service, refunds or exchanges, a Return Authorization Number (RA#) must be obtained from Tucker Rocky Distributing.
Warranty Service
Please contact your place of purchase. They should then contact Tucker Rocky Distributing with the warranty request.
Please have the following information ready:
1) Your name and address
2) Part # in question
3) Sales Receipt #
4) Nature of problem
5) Date of Purchase
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